By using our website or booking a ride with Cars Travel, you agree to the following Terms and Conditions. Please read them carefully.
1. Booking and Payments
- All bookings must be made in advance via our website, phone, or email.
- Full payment is required at the time of booking unless otherwise agreed.
- Prices quoted are based on the information provided; additional charges may apply for delays, extra stops, or changes in route.
2. Cancellations and Refunds
- Cancellations made at least 24 hours before the pickup time are eligible for a full refund.
- Cancellations made less than 24 hours before the pickup time may incur a cancellation fee or be non-refundable.
- No-shows or last-minute cancellations will not be refunded.
3. Delays and Waiting Time
- We monitor flights and traffic to adjust pickup times accordingly.
- A grace period of 15 minutes is included for standard pickups. Additional waiting time may be charged.
- For airport pickups, 60 minutes of free waiting time is provided after the flight lands.
4. Incorrect Vehicle Booking & Refund Policy
If correct vehicle is not booked by the passenger depending on the laguage size then the passenger is responsible for this and driver has right to cancel the journey. We will try to book correct vehicle for the passenger depending on our avaliability but we cannot guarantee the waiting time. But passenger will not be given refund.
5. Passenger Conduct
- Passengers must wear seatbelts and follow driver instructions.
- Any damage caused to the vehicle by a passenger will be charged to the person who made the booking.
- We reserve the right to refuse service to anyone behaving inappropriately or under the influence of drugs/alcohol.
6. Luggage and Belongings
- Please inform us in advance if you have large or excess luggage.
- We are not responsible for any lost or forgotten items during the journey, though we will do our best to recover them.
7. Liability
- Cars Travel shall not be held liable for delays caused by traffic, weather, or unforeseen events beyond our control.
- Our liability is limited to the amount paid for the service.
8. Privacy
- We respect your privacy. All personal data is handled according to our Privacy Policy.
9. Changes to Terms
- We reserve the right to update these terms at any time. Any changes will be posted on our website.
10. Contact Us
For questions about these terms, please contact:
📧 Email: info@carstravel.co.uk
📞 Phone: 020 3026 6660
🌐 Website: www.carstravel.co.uk